Troubleshooting

Solution 1: Check Browser Compatibility

Resume Tailor is compatible with:

• Google Chrome (version 88 or later)
• Microsoft Edge (version 88 or later)
• Mozilla Firefox (version 86 or later)
• Safari (version 14 or later)

Make sure your browser is updated to the latest version.

Solution 2: Clear Browser Cache

Clear your browser cache and cookies, then try installing again:

• Chrome/Edge: Settings > Privacy and security > Clear browsing data
• Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
• Safari: Preferences > Privacy > Manage Website Data > Remove All

Solution 3: Disable Conflicting Extensions

Some security or ad-blocking extensions might interfere with installation. Temporarily disable other extensions and try installing Resume Tailor again.

Solution 1: Pin the Extension

Make sure the extension is pinned to your browser toolbar:

1. Click the puzzle piece icon in your browser toolbar
2. Find Resume Tailor in the list
3. Click the pin icon next to it

Solution 2: Update the Extension

Check if the extension needs to be updated:

1. Go to your browser's extension management page
2. Look for an "Update" button next to Resume Tailor
3. If available, click "Update" and restart your browser

Solution 3: Reinstall the Extension

Try removing and reinstalling the extension:

1. Right-click on the Resume Tailor icon in your toolbar
2. Select "Remove from [Browser]" or "Remove extension"
3. Go to our installation page and reinstall

Solution 1: Try a Different File Format

Our parser works best with these formats (in order of preference):

1. PDF (text-based, not scanned)
2. DOCX (Microsoft Word)
3. TXT (plain text)

If using a PDF, ensure it's a text-based PDF and not a scanned image.

Solution 2: Simplify Formatting

Complex formatting can confuse the parser. Try:

• Removing tables, text boxes, and columns
• Using standard fonts (Arial, Calibri, Times New Roman)
• Avoiding headers, footers, and page numbers
• Removing special characters and icons

Solution 3: Use the Manual Editor

If automatic parsing isn't working well:

1. After uploading, click "Edit Manually"
2. Correct any parsing errors in the editor
3. Make sure each section is properly labeled
4. Click "Save" when finished

Solution 1: View Full Job Description

Make sure you're on the full job description page, not a search results page:

• Click on the job title to open the full description
• Ensure all sections of the job description are expanded
• Wait for the page to fully load before clicking the extension

Solution 2: Use Manual Input

If automatic detection fails, use the manual input option:

1. Click the Resume Tailor extension icon
2. Click "Manual Input" when prompted
3. Copy and paste the job description into the text field
4. Click "Analyze" to proceed

See our Extracting Job Descriptions guide for more details.

Solution 3: Try URL Sharing

Use our web app to analyze the job description:

1. Copy the URL of the job posting
2. Go to resumetailor.com/analyze
3. Paste the URL and click "Extract Job Description"

Solution 1: Reset Your Password

Try resetting your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Create a new password and try logging in again

Solution 2: Check Your Email Address

Make sure you're using the correct email address:

• Double-check for typos in your email address
• If you've used multiple email addresses, try each one
• Check if you signed up with a social account (Google, LinkedIn) instead of email

Solution 3: Clear Browser Cache

Clear your browser cache and cookies, then try logging in again:

• Chrome/Edge: Settings > Privacy and security > Clear browsing data
• Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
• Safari: Preferences > Privacy > Manage Website Data > Remove All

After clearing cache, restart your browser and try logging in again.

Solution 1: Verify Subscription Status

Check your current subscription status:

1. Log in to your Resume Tailor account
2. Go to "Account Settings" > "Subscription"
3. Verify your subscription status and expiration date
4. If expired, renew your subscription

Solution 2: Update Payment Information

If your subscription was canceled due to payment issues:

1. Go to "Account Settings" > "Billing"
2. Update your payment method
3. Click "Update Payment Method"
4. Try reactivating your subscription

Solution 3: Contact Billing Support

If you're still having issues with your subscription:

1. Go to our contact page
2. Select "Billing Question" as the subject
3. Provide your account email and subscription details
4. Explain the issue you're experiencing
5. Our billing team will respond within 24 hours

Solution 1: Check Your Internet Connection

A stable internet connection is required for optimal performance:

• Make sure you have a strong internet connection
• Try switching from Wi-Fi to a wired connection if possible
• Close other bandwidth-intensive applications or downloads

Solution 2: Optimize Resume Size

Large resumes with complex formatting can slow down processing:

• Keep your resume under 2 pages
• Remove images, charts, and graphics
• Use standard fonts and simple formatting
• Save your resume in a smaller file size

Solution 3: Upgrade Your Subscription

Free users may experience slower processing times during peak hours:

• Pro subscribers get priority processing (15 seconds or less)
• Consider upgrading to a Pro subscription for faster results
• Pro users also get access to advanced optimization features

Visit our pricing page to learn more about Pro benefits.